Privacy Policy

Data collected by this website is used for:

The taking and fulfilling of orders placed by customers
- without which you would not receive your purchases

Goods delivery purposes, to which end third-party carrier services must be informed
- without which you would not receive your purchases
 
Elizabeth Robertson Bespoke Wedding Favours does not

Ever pass customer details to any other company or individual for marketing purposes

Ever retain credit card or payment details in any form

Returns Policy

If you wish to return for refund undamaged/perfect items that were originally ordered by you legitimately & in good faith then you may do so, AT YOUR EXPENSE*, within fourteen days. The returned item(s) must be in the same condition as when you received them and suitable for resale. Items which are soiled, damaged or used cannot be accepted for return. Items which appear to have been USED will not be accepted for return.

Items that you are returning must be adequately packed and protected having regard to the manner in which you received them and the method by which you are returning them. Refund will only be given for complete & undamaged returns.

Refunds will be made

in the amount that you were originally charged for the item(s) EXCLUDING the cost of postage & packing/carriage charges either charged to you or incurred by us for the purpose of sending them to you

excluding the cost of your returning them to us

in the same manner as you originally made payment to us

within thirty days of our receipt of the returned item(s).

Please ensure that returned items are clearly labelled with your name, address and original Order Number or Invoice Number.

* above: in the case of items supplied incorrectly, return costs will be refunded, where we require the item(s) to be returned.

Damaged Items

in the case of items damaged in transit, return costs WILL be refunded, where we require the item to be returned.

Please check your goods immediately on receipt.

Claims for items damaged in transit MUST be received within three days of your receipt, so that we may claim on the carrier.

Claims CANNOT be accepted after this time.

Short Delivery & Omissions

In the unlikely event of a picking or packing error on our part, please notify us within seven days.

Please check your goods immediately on receipt.

Missing items MUST be reported within seven days of your receipt, so that we may check our records before they are archived.

Claims CANNOT be accepted after this time.

Copyright & Acknowledgements

ALL CONTENT, TEXT & IMAGES in all formats, protocols & languages herein are © Elizabeth Robertson Bespoke Wedding Favours and may not be reproduced in any form whatsoever without full consent & permission.